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Deliveries and Returns

 Deliveries

All our deliveries are made throughout the UK by a National Carrier direct from our warehouse.

For orders outside the UK, please contact us before placing the order so we may quote a current delivery price.

Orders are processed on a daily basis Monday to Friday.

Incontinence products will normally be with you within 2 working days of placing the order. All other products will be delivered within 5 to 10  working days depending on stock availablity.

**PLEASE NOTE - When there has been heavy snowfall it does affect the carriers ability to run a normal schedule, and this is beyond our control.  In these cases we will contact the customers affected to keep them informed of the delivery dates expected.

Free of Charge Deliveries

Deliveries are free of charge when customers order more than:

£60 worth of goods from mainland UK

£100 worth of goods from the Highlands and Islands, and from Northern Ireland.

Returns

If for any reason you are unhappy with the parcel you receive (i.e. it is damaged in any way), please refuse delivery of the item and contact iCareFor Ltd and a replacement item will be sent. No additional cost will apply to the customer if additional deliveries are due to such a refusal of delivery.

The Buyer has a statutory right (Under the Distance Selling Regulations “cooling off” principle) to return goods within 7 days of delivery. Should the buyer choose to exerecise this option, and the goods are in an otherwise saleable condition, then goods will be simply returned at the buyers expense.  If the goods are damaged, or in packaging opened in such a way that the goods will not be able to be sold again (e.g. a pack of incontinence pads has been opened), then we reserve the right to charge for repair, replacement or repackaging of any products not returned in their original condition.

13. If for any reason the products you receive are damaged or faulty, return them to us unused, within 14 days of receipt and we will replace the goods or refund your payment.